Refund policy

Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders.

Once you or a designated party has picked up an order, our terms, conditions and refund policy is considered "accepted" – we will ask to make sure that everything is correct such as the design, spelling, etc upon receipt of your cake.
* In case of deliveries customers are required to ensure the details entered when ordering via the website are correct. We ask you ensure all information is correct; design, sizes, servings, delivery location & time, names, spelling, cake toppers and so on.
Refunds requested due to decorating style, writing, colour shade, or general design will not be honored after signing for your cake. In some instances you may bring the cake back in for design adjustments but this could result in an additional charge. This will only be possible if we have a cake decorator on site upon collection.

All products are the responsibility of the customer once it leaves our kitchen. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with refund policies stated below.

Cake flavour and texture is subjective to personal taste and preferences. Full refunds requested due to flavour or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavour or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably within 24 hours of pick up/delivery - please email us promptly to let us know of any issues. Quality determination is solely at the discretion of Whip Cakes. Please understand that we cannot issue refunds for cakes that have already been completely eaten.
*Store credit percentages are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 48 hours.